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An engrossing account of publishing by a daring publisher-entrepreneur

by Paul Joseph February 3, 2012 Featured

For a mundane copyeditor like me in publishing outsourcing industry for 14 years, André Schiffrin’s Business of Words is like wisdom transferred to progeny from a gutsy insider who did not get swept away by the sweeping changes in publishing that he witnessed over the years. Schiffrin instead found a way out of the situation by bringing in a new business model that is an inspiration to independent publishers across the world. That this book Business of Words is a combined volume for Business of Books (published in 2001) and Words & Money (published in 2010) in its Indian edition brought out by Navayana, an independent publisher giving voice to the marginalized, is one of the thirty publications appearing in different countries in the world holds testimony to the author’s indispensable presence in publishing world in which he is leaving his indelible mark after decorating it for 50 years. The full import of Schiffrin’s pioneering efforts in founding Free Press as a non-profit business to preserve the freedom of the press from overambitious corporate entities bent on increasing only the economics of the business and laying by wayside the real objective of publishing in bringing out diverse points of view in-depth cannot be appreciated without the backdrop of changes taking place globally. Herein lies an act of daring of a publishing veteran standing up as an entrepreneur and learning what it entails to run the publishing business on his own terms. André Schiffrin’s father Jacques Schiffrin, born in Russia, moved to France, where he started as publisher and translator of his own publishing house Editions de La Pléiade. After German occupation of France during the Second World War, Jacques, being a Jew, was forced to flee. He travelled to the United States and joined Pantheon Books founded in New York in 1942 by Kurt Wolff. Many immigrants had started publishing in the US and left their mark in that period. Jacques died in 1950 when André was fifteen. In 1959, André joined New American Library and in 1961 Random House purchased Pantheon Books for less than $1 million. The same year, André was invited by new owners of Pantheon Books to join them. At twenty-six, with publishing absorbed during growing up, André entered a tumultuous phase of his life, what you call baptism by fire into publishing. André landed in challenging situations after a few changes at Random was named managing director of Pantheon Books within a year of his joining it. At the helm, he was to institute an intellectual culture that reverberates even today for its fascinating depth and number of copies taking an obscure place. “Above all we were looking for new works that brought the kind of intellectual excitement that American life in the 1950s was lacking,” comments Schiffrin in perhaps the first hint of a stifle in America during McCarthy years that prompted Schiffrin to move to Europe to look for diversity and open minded views. Despite being part of a big corporation Random House, Pantheon Books remained fiercely independent under Schiffrin and he built an incredible back-list and a vibrant team of editors. A firm believer in bringing several voices to the debate, Schiffrin concentrated on authors who would breathe fresh air into politics and culture and later diversified into many interesting titles in economics and psychology. There is an interesting twist here in the history of publishing. Allen Lane, founder of Penguin Books, was getting older and in 1970, he sold Penguin to Pearson, one of the major British conglomerates. He was persuaded by some of his editors to make Penguin a public trust when on his deathbed, on which Schriffin says, “Had Lane agreed to this proposal, the future of British publishing might have been very different. Penguin would have continued to set high standards for paperback publishing and, by being able to buy books from other publishers, would have encouraged the rest of the trade to do the same.” But as Schiffrin later says, Penguin was lucky to pursue its own course, but Pantheon Books was hit by the ugly face of American capitalism. Through the years, publishing changed from enlisting titles for its content to glamorous advances to “celebrity” authors. Then profitability was the focus as increasingly corporates who had interests in communications and media took over publishing, for example, Rupert Murdoch taking over HarperCollins. Random House in the meanwhile underwent another change of hands. S.I. Newhouse, the new owner who was running newspapers his father had founded, ostentatiously announced no change of course but eventually that promise was broken. After a fascinating journey, in 1990, Schiffrin encountered Albert Vitale, who succeeded Bob Bernstein, his rock solid support at Random. Vitale was instrumental in setting unreal targets for Pantheon and bringing in profit-per-book and such distasteful practices that left Schiffrin unable to hold on to his beliefs of back-list feeding unprofitable acquisitions and some titles taking time to become best-sellers. By sad turn of events, Schiffrin quit Pantheon Books in 1990, the publishing house he nourished and saw it grow from strength to strength, along with his team of editors. Random House seemed to have followed some dubious accounting practices that never gave Pantheon Books its due. Surprisingly, Pantheon Books remained profitable despite cries of profitability enveloping the publishing business of the 1980s, a fallout of Reagan/Thatcher economic policies of that period. He reminisces, “Newhouse and Vitale had achieved the remarkable result of lowering the intellectual value of the firm, cheapening its reputation, and losing money, all at the same time.” Bertelsmann, the German firm, eventually bought Random House in 1998, to the rude shock of publishing industry. Faced with many options and offers, perhaps, Schiffrin took a daring decision here in 1990 that showed the character of the man to preserve the careers of many young editors who resigned from Random House with him. With the strongest possible distaste for profit that publishing industry was bent upon, he chose to go the non-profit route in founding Free Press, which was eventually taken over by Simon & Schuster in 2001. What is fascinating is the make-over of Schiffrin from an editor looking for manuscripts from authors of all hues to shifting from boardrooms to boardrooms making presentations of his ideas to foundations run by businessmen. He did find that money and took off. Free Press built on Schriffrin’s tradition of not looking only for best-sellers but also books for its intellectual depth that didn’t sell well. Looking back, it is doubtful how many would have taken the gamble that André Schiffrin took to follow his conviction rather than join yet another big publisher with a glamorous title and its attendant benefits. If American entrepreneurism is defined by likes of Steve Jobs, Bill Gates, and Mark Zuckerberg, who made millions through technology at times not employing straightforward business practices, André Schiffrin stands out as an entrepreneur who treaded a path less travelled, inspiring perhaps an army of independent publishers around the world through his intellect and intelligence and not following dubious practices that characterized the industry as a whole. Like a pearl in the depth of oceans. This review is biased in favour of Schiffrin’s personal journey that will inspire entrepreneurs but the book weaves the history of publishing in Schiffirin’s voice and in the latter part of the book Schiffrin discusses the issues of the publishing industry in depth and draws parallels with Norwegian and French experiences. He advocates radical measures to preserve the falling standards and his account gives an overall picture of the publishing industry, of which bookstores is an important component. The book is unputdownable for those in publishing and for others, it is an inspiring story of a publishing veteran who wrote new rules of the game. André Schiffrin, Business of Words , Indian edition, Navayana Publishing, 2011, 296 pp. with index, Rs. 295. Distributed in South India by IPD Alternatives, ph: 91-11-26492040. Also available from Navayana, ph: 91-11-26494795. Flipkart link to purchase online. –Venkatesh Krishnamoorthy, curator of Books Reviews on YourStory and chief evangelist

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Entrepreneurship in Chennai on a mixed palette

by Paul Joseph January 20, 2012 Featured

TiE Chennai’s coffee table book Dream to Destiny: The Driving Spirit of Chennai’s Entrepreneurs brings out 36 entrepreneur stories that have tales of perseverance in the face of adversity, courage and conviction, intuitive thinking, converting passion into business, and providing innovative solutions, showing that entrepreneurship does not have territorial demarcation in terms of ideas or sectors. In the introduction to the book, Gopal Srinivasan, MD, TVS Capital, and brain behind the book, says, “Our aim in publishing this collection is to convey the message that entrepreneurship is about self-induced commitment to empowering India.” While holistic social changes like job creation and offering new services to the society may be eventual fruits of a business, entrepreneurs largely take the plunge excited by an idea. On considering the sectors covered in this book, it seems the entrepreneur is not afraid to venture into unusual businesses fraught with uncertainty such as supply chain for agricultural products (eFarm) and or define new services like marketing process outsourcing (CMO Axis). Tragedy brings out the enterprising spirit of Patricia Narayan (Sandheepa Restaurant) while a chance conversation gives birth to a new, untested business (Ranjani Manian, Global Adjustments). Dr. Kamala Selvaraj founded GG Hospitals on the land donated by her father ‘Gemini’ Ganesan, the famous Tamil actor of yesteryears, to fulfil motherhood dreams of thousands of women. She is quite excited that she is respected as she is growing older for her work on artificial fertilization but would have been confined to home basking in the fame of being an actress, if she would have chosen to become one. Dr. P. Srinivasan overcame many a hurdle to set up Jeevan Blood Bank to save thousands of lives lost due to unavailability of blood. He is now betting on stem cell bank again to save lives. Chennai’s everyday encounter businesses – GRT Jewellers (jewellery), Adyar Ananda Bhavan (retail food), Agarwal Hospitals (healthcare), Hatsun (Arun Ice Creams, diary), Vaasan Healthcare (healthcare) – are given prominence maybe to showcase how such businesses come to define the city itself and also contribute to its socioeconomic progress by generating employment and bringing new features into their business. Two real-estate entrepreneurs – C. Subba Reddy of CEEBROS and G.R.K. Reddy of MARG – who have shaped the city’s landscape have had contrasting entry into entrepreneurship. While CEEBROS tasted success with its first project, G.R.K. Reddy had to endure many hurdles and it’s his dream and never-say-die spirit that seemed to have stayed with him. Subba Reddy has diversified into hospitality and owns Raintree Hotels, the latest property dotting the arterial Mount Road. B.G. Raghupathy of BGR Energy Systems, T. Shivaraman of Shriram EPC, and Rajiv Mittal of VA Tech WABAG, all engineers by education, who have created waves in energy, construction and water treatment, respectively, tell us their journey of entrepreneurship, its many challenges and joys. Custodians of family businesses – L. Ganesh of RANE Group and Suresh Krishna of TVS Fasteners – have provided a professional touch to their respective businesses while preserving the traditional family business values. Firmly resting on family values, RANE Group made foray into new segments as markets opened up infusing professionalism while Suresh Krishna followed the TVS group tradition of caring for employees as a plank for his company’s growth, imbibing valuable lessons from his uncles as he grew up. In TiECON Chennai 2011, when he was awarded Lifetime Achievement Award, he proudly said that in the 40 years of existence of his company, there has been no labour strike. The retailer B.G. Kodandaraman of Vivek and Co. fulfilled the ambitions of middle class family’s desire for retail gadgets by introducing instalment scheme buying and the concept of New Year sale way back in 1977 and the dormant company for 30 years, it grew out phenomenally once professional management team was in place in 1995. Of course, the charismatic C.K. Ranganathan of CavinKare, who believes it’s the desire that helps you scale, stands out as an example of an entrepreneur who demonstrates that strength in values such as not bringing family into business, ability to multiply resources both personal and organizational, and empowering workforce that helps big dreams come can create a force to contend with in the hypercompetitive FMCG space. CavinKare has also diversified into restaurants and personal grooming segments. Their humble nature stands out more than their stellar achievements. Smart techies also find extensive mention, with Sridhar Vembu, whose bootstrapped Zoho is a rage in the Valley and its development centre in Chennai is hailed as a model for socioeconomic progress as it employs young guys who didn’t pass university, leading the pack. His bold experiment with young people who have spark in the mind rather than donned with a degree has paid off. He vehemently denies the label ‘low cost’ to Indian services and feels India can match the western world in productivity. V. Vijayakumar of VoiceGear, Biju Ashokan of Metroplots and C.R. Chandrasekar of fundsindia.com lend their crafty touch to take some traditional businesses such as telecommunications, real estate and investment online. Women of substance who have a point to prove include Saundarya Rajesh of AVTAR Career Creators, who found career options for women at home constrained by family callings such as marriage and childbirth, Chitra Ravi of EZ Vidya who betted on multimedia to help learning for children and Sharan Apparao of Apparao Galleries who just followed her passion into art and then into art entrepreneurship. Lakshmi Narayanan, TiE Chennai president, who thinks innovation has taken centre stage once again puts forth his vision of TiE Chennai: “We in TiE Chennai believe that it is better for capital to chase ideas and entrepreneurs than the other way.” Every business or entrepreneur profiled in this book seems to have made their destinies on the strength of their dreams and having the guts to execute that dream. My favourite is Soup and Salad Cafe by Bharat T. Rameash, just for Bharat’s bet on a niche business segment that has only a few players globally. If you are in Chennai, be sure to drop in there as it boasts of 50 varieties of salads. If you thought fast food doesn’t make business sense, you have Petawrap who sell fast food in autos. Sounds crazy, isn’t it? Of course, we also have young kid off the blocks but already a name to contend with in the social media space, Sorav Jain of echoVme, who thinks creating awareness about social media is the first step to building a vibrant social media enterprise. The famous art director Thota Tharrani has designed the image appearing on the cover, exclusively for TiE Chennai, and the publisher New Horizon Media has designed and produced the book for TiE Chennai. To put faces to names, the accompanying DVD features extensive interviews with all the entrepreneurs and their advice for young entrepreneurs. Dream to Destiny: The Driving Spirit of Chennai’s Entrepreneurs , TiE Chennai, 151 pages + DVD. Available at TiE Chennai, IIT Research Park – Module 1, Ground Floor, Kanagam Road, Taramani, Chennai 600013. Telephone: 044-65154900. E-mail: tie@tiechennai.org  

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Biblio-wisdom from YourStory—Book reviews

by Paul Joseph January 20, 2012 Featured

This year, YourStory makes its entry into the world of books. If manners maketh man, books influence his thinking and action. Entrepreneurs always travel a lonely journey and the lucky ones among them get good mentors to guide them. For those not as lucky, reading books helps to bridge the knowledge gap and brings new ideas to execute a plan or renew thinking on the existing plan. So, what better mentors than books? With this thought in mind, YourStory is launching book reviews that would feature books on entrepreneurship in addition to books on topics of interest to an entrepreneur. Venkatesh Krishnamoorthy , chief evangelist, who is an editor by profession and writing for us for long, will review the books. His interest in books and his belief that books are life transforming has propelled YourStory to embark on this new offering. If you are a publisher, please send your books for review first by emailing us at bookreviews@yourstory.in and we would respond with our book review policy and then take up your book for review. Readers who want to suggest books for review can also write to us at the same e-mail. iloveread.in , the online library based out of Chennai, is our library partner for this effort. Read our review of Dream to Destiny , the TiE Chennai coffee table book featuring 36 entrepreneurs from Chennai to begin with. Starting today (20 January 2012), on alternate Fridays, you will open up to a review. Tell us what you felt. Send us your comments to bookreviews@yourstory.in

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My Top 10 List Of TED Talks On Creativity

by Paul Joseph July 25, 2011 Featured

Hello again. I’m off on a new tangent this week, it’s been inspired by Yaro’s last post . Actually, I’ve had this niggling feeling I needed to take his advice since receiving the email in my inbox several weeks ago with tips on writing great articles – I just have so much spinning in my head that it often takes a while to action everything that’s fighting for my attention. The Master Plan Yaro’s great idea is to make top 10 lists of things related to my topic. He suggested a top 10 list of my favorite books on creativity. Whilst that’s a brilliant idea, there’s one small problem … for some terrible reason, most likely due to my own scattered brain, I’ve stopped reading books to completion. I get part way through them and charge off on other tangents. This is a considerable problem when it comes to making top 10 lists of my favorite books on creativity. So I did what all good creatives do when faced with an impasse and I improvised . Whilst I spend the next few weeks finishing reading all the books on my top 10 list, I decided to make a top 10 list of something else. The “something else” is largely responsible for why I don’t finish books anymore! Details Of My Ongoing Love Affair I have an ongoing love affair with TED . At the end of the day, when I’m sick of dealing with black text on a white computer screen, I crawl into bed with TED and let the world’s most inspiring, informative, ingenious and innovative people take me on adventures into their worlds. I don’t watch TV these days. I watch TED. Somehow, because I’m learning new things and being inspired by what I see, I can sneak past that feeling of guilt I get from watching mind numbing entertainment because it’s not productive. So my first ever “top 10 list” is my top 10 TED talks on creativity . The Master Plan Explained This is how it’s going to look. I’m going to show in order of 1 to 10, the talks I have found to be most inspiring and also practically useful in regards to creativity. I want to explain to you how each clip made the cut and why it’s ranked as it is. So each week, I’ll cover two or three clips, and try to explain why they’re important and a give summary of the magnificence within them. Some of the talks are directly related to creativity. Others are great examples of someone being creative. And others are expressions of crucial elements of creativity, like Isabel Allende’s talk on passion. There’s one talk in here that isn’t so much about creativity. But I realized it’s possibly the most useful way to overcome one of the biggest stumbling blocks to realizing your potential, and take the risks needed to explore and express your creativity. Even though it’s not necessarily pitched as being about creativity, it could be the most important clip of them all if it moves you to action. Drum Roll… Here’s The Top 10 List Sir Ken Robinson “ Schools Kill Creativity ” Sir Ken Robinson “ Bring On The Revolution ” Tim Brown “ Creativity and Play ” Isabel Allende “ Passion ” Ross Lovegrove “ Organic Designs ” Tim Harford “ Trial, Error and the God Complex ” Matt Cutts “ Try Something New For 30 Days ” Joshua Walters “ Being Just Crazy Enough ” Larry Lessig “ The Law Is Strangling Creativity ” Elizabeth Gilbert “ About Genius ” As you can see, I’ve got a bit of a thing for Sir Ken , I have an ongoing love affair with his work to rival the one I have for TED talks. Sir Ken even tops my TOP 10 book list and hogs the first few places : / I think this is for a number of reasons. Details Of My Other Love Affair Ken’s talks are educational, insightful, beautifully articulated and they make me laugh. This combination is a bit like holding the ace of spades as far as I’m concerned, especially that last element. Another reason they top the list is because Sir Ken’s talks set a great foundation for the rest. Sir Ken deals with the starting point of the problem of dislocated creativity, our schooling. We waste a good twelve years of our lives learning how to do things that don’t energize and inspire us… learning how to stuff our dreams away and stamp out our creativity so we can endure those years of schooling. Really, it’s just like twelve years in training for what to expect for the rest of our lives… Unless we’re blessed to have held onto enough hope and determination to do what we love anyway… or unless by some stroke of luck, the schooling system actually did steer us in the direction of living the life that speaks to our deepest truth . Sadly, Sir Ken says during his second talk, of the many people he meets, very few have been able to find this place within themselves to live from. If you have the time and inclination to watch these first two talks in my top 10, I assure you it will be a great foundation for us to launch into the ones that follow in the list next week. Once again, I’d love to hear any comments you have at the end, and I’m going to leave you with a fabulous Sir Ken quote about creativity. “If you’re not prepared to be wrong, you’ll never come up with anything original.” Cheers, Neroli. Get your bonus copy of my book “How To Start An Internet Business & Make Your First $1,000 Online” Download Here

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Suman Chakraborty, ROMAN Books, literary fiction and poetry for general trade

by Paul Joseph June 27, 2011 Featured

We at YourStory.in recently spoke to Suman Chakraborty, Publishing Entrepreneur and Founder of ROMAN Books, publisher of high-quality literary fiction and poetry for the general trade with a strong overseas market. Suman was also one of the finalists at the British Council’s Young Publishing Entrepreneur Awards in 2008. To know more about the Young Publishing Entrepreneur Awards, click here. To… (Visit Yourstory.in for full news, other content, and much more!)

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Young Entrepreneur Interview: Jason O’Neill of Pencil Bugs

by Paul Joseph June 14, 2011 Featured

If you’re a kid or know a kid who is or wants to be an entrepreneur, you’ll get a lot of inspiration out of today’s interview. If you’re an adult entrepreneur, you’ll be surprised the lessons a 15-year-old can teach you! We recently caught up with Jason O’Neill, entrepreneur, author, and inventor and founder of Pencil Bugs . With all the talk of “today’s youth” not having drive and ambition, we’re always happy to see examples of just the opposite. And we see them all the time in young entrepreneurs like Jason. Like so many who are bitten by the entrepreneurial bug early, Jason didn’t come to entrepreneurship on purpose, but once he had a taste of it, he ran with it – in a big way. Read the interview below and see how a nine-year-old turned an idea into what promises to be a lifetime of entrepreneurial adventure! You started Pencil Bugs at the age of 9. Did you go into the venture with the intention of making a business out of it? How did it progress? I had no intention of starting a business at nine years old. It really happened by accident and by taking one step at a time. In 2005, my mom was making a product to sell at a craft fair. I wanted to help her and I thought that if I did, she would split the money with me. She said “no” and suggested I come up with my own idea. After a few trial and errors and drawing some designs on paper, Pencil Bugs were finally born. Pencil Bugs are colorful, bug-like hand crafted pencil toppers that fit on top of a #2 pencil and come packaged with their own Certificate of Authenticity. I made a small supply for the craft fair and they all sold out quickly. After that event, I knew it was a good idea and that I should keep going with it. What has been the biggest business challenge you’ve had to face, and how did you overcome it? The biggest challenge is that I am a kid. Some people think that I am just some kid making a little craft. They don’t always realize all that it takes or what goes into having a business. Probably the hardest thing is having my peers understand what I do. Has your age ever been an advantage? Aside from the fact, as I mentioned before, about not everyone understanding what you do, there are some legal issues that come with being a minor in business. But for the most part, being young has more advantages than disadvantages. We don’t have to really worry about earning a living yet. We can take things slowly since we have lots of time to be adults. We have the opportunities to learn and experience things that most schools don’t teach kids. Most people are really supportive of kids doing positive things, whatever that may be. And probably the biggest advantage of being a young entrepreneur is that there is less competition, although more and more kids are going this route. My entire business has been a learning experience for me, and everything that has happened is something that I probably wouldn’t have gotten to experience if I were just going to school. As a young entrepreneur, do you feel like you gave up any of what it means to be a kid? Would you do it all again? Having my business has never interfered with being a normal kid, and that is a very important thing for any young entrepreneur to remember. We have a whole lifetime of work ahead of us, so even if we start a business while we are young, it’s important to still be a kid first and have fun and do all the normal things kids get to do. My parents are really supportive of me and make sure I stay balanced. Because of my business though, I have had opportunities that most adults don’t get to experience. I don’t feel I have given up what it means to be a kid, and I am happy I got the chance to experience a whole different side of life. To answer your question of would I do it all again, my answer would have to be “I don’t know” because I don’t like to second guess what I have already done and I also don’t set definite plans for the future. I like to keep my options and opportunities open and see what happens. Last year, you published a book, Bitten by the Business Bug: Common Sense Tips for Business and Life from a Teen Entrepreneur . What has that experience been like? Do you plan to write other books? Publishing a book was a big milestone for my business. It was really exciting that after the book was released I was invited to speak at bigger events. It has opened up even more doors for me. I am working on another book with an environmental theme and have a children’s book about the Pencil Bugs characters that hopefully will be out next year. You are involved with giving back to the community and could even be considered a “social entrepreneur.” Why has that been a focus throughout all you’ve done? I wanted to help out others that may not have the opportunities that I had. People have to remember that there will always be people less fortunate than you. Since the beginning of my business, I donated to various children’s charities such as foster homes and hospitals. In addition to that, I have also had a fundraiser for the past three years for Rady Children’s Hospital in San Diego, California raising money to buy teddy bears for the kids. I have had great success with that and in 2009 I raised over $5,000, which all went to buying the bears. Making money is grea,t but it’s what you do with it that really counts. Even if a person can’t give a lot, I always say every little bit can make a big difference in someone else’s life. What three pieces of advice do you have for young entrepreneurs interested in starting their first business? The best advice I can give is: Try your ideas, because doing nothing guarantees nothing. Start out small, because there are lots of ways you can try a business without going into financial debt or taking big risks. Be willing to help others along the way, since you probably haven’t gotten to the place you are all by yourself. What are your plans for the future? Since I just finished my first year of high school, I am looking at a lot of different opportunities. I plan to continue my Pencil Bugs business although I will probably take it in a different direction with the actual products. I also have other books that I am working on as I mentioned before, and I really like the public speaking aspect so plan to do as much of that as possible. Aside from my business plans, I still want to go to college and get a computer science degree, with a focus on video game design. Of course, all that could change since I still have three years left of high school.

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What Every Entrepreneur Needs To Know About Accountability And Leadership

by Paul Joseph May 12, 2011 Featured

Growing up, I could be described as very sensitive and at times even shy and introverted. I always thought that leaders were very loud, extroverted, had great senses of humor and that they had to be very arrogant. I have come to know there is no direct correlation between arrogance or likability and leadership . There will always be those who follow the arrogant, however, they’re so unsure of themselves that these are the types of people that you do not want on your team, and whom you specifically want to play against. There will always be those who follow the likable, but they quickly abandon their post when they see that there is no true monetary gain in sheer popularity . If arrogance and likability are not part of the leadership equation, what is? What Makes The Young Entrepreneur A True Leader Who Successfully Follows His Or Her Dreams 1. Expertise: Know that the right people will only follow you when you become exceedingly effective at what you do. People do follow the self-assured, however merited self-assurance comes with expertise. Since expertise can only be gained with hard work , dedication and passion , we can put to rest any thoughts that leaders are born and not made. My employees can vouch for me (and probably laugh) when I say I am quite flawed, and I’m wrong as much as they are. However, when it comes to business, I have developed and honed my skills, and sometimes I feel that this is my only saving grace. Only on certain days can charm save me, but on any given day, expertise will save my you-know-what. 2. Caring: The overly arrogant rarely win in business because those under them feel that no true loyalty or respect exists within the office. When you begin to take on staff, you can either appreciate them both professionally and personally , or somebody else will. There is one flaw with money: it doesn’t buy employee morale, nor does it buy loyalty. Don’t get me wrong, underpaying is just as bad, but the right formula when it comes to management and leadership is proper pay and proper respect, which mainly comes in the form of listening . I am the oldest in the office at 29, and the only male. Do not think that there is not a lot of bickering and teaming up on me. However, we all do our best to make the arguments only last about three or four minutes, then we go back to work and concentrate as a group, covering one another to achieve a common goal: a better life . 3. The Ability to Make Unpopular Decisions: The reason the arrogant fail here is that they make unpopular decisions just to assert their dominance. The likable fail at the completely opposite end of the spectrum, refusing to make unpopular moves in order to maintain their own popularity. The stomach to make unpopular decisions is something that I’ve had to train myself to develop. As a leader and manager of a team, you must take into account others’ opinions , but at the end of the day the final call if yours. You must do what you feel is best and rely on your expertise , which is the foundation of leadership and management. Jack Welch , who has been a mentor on paper to me, discusses this theory in his books, describing firing GE employees. Welch thought that if you feel that it appeals to the greater good of the team, make the decision whether it be popular or loathed among the group. I agree. 4. The Ability to Make Mistakes…and Be Big Enough to Admit Them: Finger pointing, finger pointing, finger pointing. Nobody finger points all the way to the bank. People finger point all the way to middle management, but not to the bank. If you remember one thing from this article, may it be that leaders are not born . If you remember two things from this article, may it be that real leaders hold themselves as accountable for their actions as they hold their employees for theirs . Weasels look for scapegoats. The Importance Of Accountability In Leadership This is one of the few times you’ll ever get very specific with a work story, but this should help the young entrepreneur fully comprehend how important it is in leadership to hold oneself accountable for their actions (plus it’s entertaining and makes me look witty): We had a client about three months ago who retained us to find them sales employees in three different cities. One day, someone came to me and said that the third candidate of ours in a row (who was interviewing in Texas) reported that during the interview, the manager spoke badly about the company. Every now and again we get a client who has a hiring manager who does not like their job and conveniently tells candidates so. Let’s call this culprit “Joe Middle Manager.” The problem here is that if “Joe Middle Manager” in Texas is telling the candidates his issues with the company, nobody is going to want the job. The second problem in this scenario is that if we anger “Joe Manager,” he is going to be even more miserable to work with. So, I tell “Bob VP” in California, who is a decently reasonable guy, about this. I ask him to take care of the problem without mentioning us because it will hurt the hiring process. Well, “Bob VP” goes and tells “Joe Manager” that I said there was a problem with his interviewing skills and that nobody would want the job if he continued doing what I said he was doing (that is, badmouthing the company). I knew finger-pointing was coming down the pike when there was a conference call set up between Bob, Joe, me, and a fourth (also from the client company). I timed it, and for the first 14 minutes of the call, all these people did was blame one another instead of wanting to improve themselves and learn how to interview and recruit more effectively. At the 14-minute mark, I loudly asked, “Why don’t we just get this project done?” Logic sometimes brings silence . True leaders know when they are wrong, and they say so. Only at that point, can you tell somebody else they are wrong, too. Until then, you’re simply arrogant and ignorant. In the end, leadership and management are very complex traits and actions. Luckily, leadership is not a prerequisite to start the journey that is entrepreneurship. Leadership is just gained along the entrepreneur’s journey. Ken Sundheim Get your bonus copy of my book “How To Start An Internet Business & Make Your First $1,000 Online” Download Here

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Young Entrepreneur Interview: Donna Fenn – Author of Upstarts!

by Paul Joseph March 30, 2011 Featured

Today, we’re very happy to have the opportunity to bring you an interview with author and entrepreneur, Donna Fenn. If you’re involved with a startup or ever will be, you’re going to want to see what Donna has to say. From being a Contributing Editor for Inc. Magazine and author of two previous books, Alpha Dogs and Upstarts! , to her latest Amazon Kindle book, Are You an Upstart? , Donna Fenn has devoted her writing to entrepreneurs and helping them get started right on the path to business ownership. Read the interview, check out her books, and let us know what you learned by leaving a note in the comments. You recently released a new book for the Amazon Kindle, called Are You an Upstart? Please tell us about it. I think of Are You an Upstart? as a follow-up and companion to the book I published a year ago,  Upstarts! How Gen-Y Entrepreneurs Are Rocking the World of Business. This newest e-book is really a call to action for young people who are thinking about becoming entrepreneurs. First, they should ask themselves a few questions: Do you play well with others? Are you prepared to bootstrap? Will you look for opportunities in unlikely places? Can you tap into your own generation’s market needs? Can you be flexible and agile? I talk about why these particular questions are important and, of course, the book is filled with examples of young entrepreneurs who have answered yes to these questions and who have been wildly successful. I think the current generation of people in their 20s, and even younger, are incredibly entrepreneurial, but that doesn’t mean that all of them should start businesses. In your 2009 book, Upstarts! , you refer to what you call the collaborative economy. Can you expand on what that means and how it is affecting today’s young entrepreneurs? Young entrepreneurs are naturally very collaborative, and there are lots of reasons for that. They are a very social generation, they work extremely well in groups because they’ve been taught to do that since they were in grammar school and on peewee soccer teams, and they also are not a bit shy about asking for help from teachers, mentors, parents, and potential investors. This serves them extremely well in a collaborative economy, where very little gets done by lone wolves. It’s easier than ever to start a business, but harder than ever to distinguish yourself from the pack. There’s a lot of noise out there, and it seems to me that the way to be heard above the din is to aggressively seek out the right business partners – people who can fill in your knowledge gaps, who can connect you to the right people, who have the ability to access communities of customers that might be elusive to you on your own.   Young entrepreneurs are great at building “tribes,” as Seth Godin would say.  It’s fashionable to roll your eyes at Facebook these days, but I truly believe it’s one of the most powerful business marketing tools out there. There is a lot of discussion about whether or not an entrepreneur needs a formal higher education. What are your thoughts on that? That’s such a big question!  As a parent with two children in college, I am a huge fan of higher education. But I completely understand why a young person with entrepreneurial ambitions would choose to drop out, as so many do. There are very few colleges now that offer the kinds of programs and support young entrepreneurs need to get started in their businesses. And as we know, they are an inpatient lot, and they’re quick to bail out if they think their experiences aren’t relevant to the future they envision. I think that’s a real shame.  College does so much more than prepare you for a career. It’s a place where you’re free to explore fields of study that you may not think are among your core interests, but that may ignite a spark you didn’t know existed, and set you on a path you may have never dreamed of.  There is no better preparation for life than a great liberal arts education. You may have an incredible business idea, but if you can’t speak another language, if you don’t have at least a rudimentary knowledge of world history, or have an appreciation for Bach and Picasso, then certain doors will be closed to you. That said, I think colleges and universities need to do a much, much better job of identifying and supporting their entrepreneurial students, and creating programs that keep them in college. What three pieces of advice would you give young entrepreneurs interested in starting a new business? Spend less time planning, and more time launching.  It’s fine to put an imperfect product into the marketplace, and to then refine it based upon reactions from your customers. In fact, it’s more than fine – it’s absolutely essential. Find a partner who complements your strengths and compensates for your weaknesses. Your best friend in college isn’t necessarily the perfect business partner – it’s rarely a good idea to start a company with someone who is exactly like you. And make sure you spell out the terms of the partnership at the very beginning of the relationship. Forget about venture capital. Only about 4% of all startups get it, and you’re probably not going to be one of them. I happen to think that bootstrapping is absolutely the best way to start a company. It teaches you discipline, how to manage resources, and it forces you to be very creative and innovative. There’s nothing wrong with sleeping on a futon and eating Ramen! Do you believe there is a formula for being a successful entrepreneur? Being an entrepreneur is all about rejecting cookie-cutter formulas, so I would have to say no. However, after 25 years of writing about entrepreneurs, I’ve definitely noticed some common character traits. For example, they are huge optimists and they see opportunity just about everywhere. When I was in Florida a couple weeks ago, at the Future of Entrepreneurship Education Summit, one of the speakers told a great story. It’s about an entrepreneur who makes shoes, and he travels to a remote village in Africa because he thinks there may be a market for his product there. He gets off the plane, and immediately notices that no one is wearing shoes. He calls the factory at home and says “cancel the order right away. There’s nothing here for us because no one wears shoes.” Then a second entrepreneur with the same kind of business makes the same trip, gets off the plane, and also notices that no one is wearing shoes. She takes out her phone, barely able to contain her excitement, and instructs her plant manager to double the size of the order. “There is an incredible opportunity for us here,” she says. “Because no one is wearing shoes.”  For me that story says it all. How do you define success? That question is really a head game that too many people play with themselves. No one can tell you whether or not you’re successful. You have to feel it in your gut. If you have a billion-dollar company, but your kids can’t stand you, are you more successful than the guy who lives in Vermont, and makes a modest living hand carving birdhouses and is blissfully happy? I think we need to define success for ourselves, and not be too concerned about whether others think we’re successful.  For me, success means doing work that I love, feeling that I’m having some kind of meaningful impact on others, and having a happy family to share it with. By those standards, I am wildly successful!

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