clients

Ankit Garg, WebCocktail, “Currently the online advertising spend is merely 4 to 5 percent”

by Paul Joseph July 15, 2011 Featured

In its 6 months of existence, WebCocktail manages to win clients like Maruti and Hindustan Times and a top line of 25 lakhs Founded by two dynamic personalities, WebCocktail provides social branding solutions by educating the clients and knowing what the client really wants. The venture has seen a bright start and the team of 4 at WebCocktail have had their work cut out. To know about their… (Visit Yourstory.in for full news, other content, and much more!)

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3 Steps To Avert Disaster When Things Go Wrong

by Paul Joseph July 14, 2011 Featured

Sometimes, no matter how carefully you plan and prepare to execute a client engagement, things just go wrong. Big things, small things, crazy things, ridiculous things. Things just go wrong. I know because ALL of the following have happened to me at some point over the last four years: An irreplaceable file was accidentally deleted by an associate An unrevised and horribly incorrect draft was sent out to 13 executives at a client site The WebEx link refused to work during a major sales presentation My server was hacked by internet terrorists and my site was replaced by a picture of a squirrel holding a gun on the day of an e-book product release I’m willing to bet that you have had experiences like this in the past. Why? Because in any business – whether you sell goods online, offer a service, or build a product – there will be things, both outside your control and within your control, that just don’t go according to plan. But savvy entrepreneurs know there are a set of simple steps that can be taken in just about any gone-wrong scenario to help get – whatever disaster has befallen – back on track. Let’s explore those steps together. Step 1: Let Common Sense Prevail The biggest mistake people make when something important goes wrong with a client is to panic.  And while panicking is often the most natural response, it is also the most counter-intuitive because panic clouds commonsense , and commonsense is usually the way to get whatever is wrong back to good. Last year, I was coordinating a coaching presentation for one of my clients. I had built the slide deck, organized the meeting, prepared their talking points, and set up a WebEx link for easy use.  Not two minutes after the presentation was supposed to start did I get a call from my client, irate because the presentation link wouldn’t connect. My first instinct was panic. My client was yelling at me, something that I had checked had failed to work, and all seemed totally lost. I put the call on hold and desperately clicked around on the WebEx website trying to figure out what had gone wrong. As I frantically tried the link over and over, only one blinding thought went through my mind: I was going to lose my client over this . Then, a surprising thing happened – a little bit of common sense peaked through my panic. I realized that what looks even more bush league than having a broken WebEx link is keeping the client on hold for ten minutes whilst trying to fix it. What made more sense was to simply send all parties on the meeting a copy of the slide deck via email, apologize for the issue, and let the meeting continue as scheduled. I took a deep breath, took the call off hold, and proceeded to compose my email. If you happen to be on the receiving end of some evil twist of fate, common sense prevailing is also a wise idea. Instead of becoming enraged or upset, it behooves you to realize that whoever you are dealing with: might not be responsible (think customer service rep, etc.) OR is responsible, but acted without malice. In either situation, you will likely need the offending party to rectify the wrong, and you catch more flies (aka: get to the bottom of your problem) with honey rather than vinegar. Step 2: Maintain The Appearance Of Calm I took dance lessons all through my childhood and early teens, and never realized that they were teaching me an important business skill: people only notice mistakes if you act like a mistake has happened. I can remember being up on the stage for the final performance of the year, staring into the dark auditorium looking for my parents during my ballet routine and feeling absolute dread crawl over me as I realized I had no idea what the next steps were. I had two choices: freeze like a deer in the headlights or improvise until I could think of what to do next. So I improvised . After a few tense seconds of moving across stage with the music, I remembered my place in the routine and burst with confidence into the final minute of performance. I finished, took my bow, and walked off stage wondering if anyone noticed my cover-up. It shocked me to realize that no one knew I had missed a chunk of choreographed steps. Lesson learned. I had the same experience ten years later when WebEx was down… after I improvised and sent a professional email with the slides attached, the meeting carried on without issue and by the end of the call, all participants – including my client – had forgotten about the link-blunder. If you’ve been dealt a bad-luck blow (think about how I felt when a well-meaning associate deleted a vital client file permanently), then maintaining calm – even if you don’t feel calm – is key for maintaining business relationships and not burning bridges in a state of upset or alarm. Step 3: Don’t Focus On Apologies, Focus On Correction There is a time for apologies, and a time for moving on. When something goes wrong with clients, many of us default into apologetic mode. We want to share how sorry we are, how embarrassed we are, how upset we are, on behalf of the outrage done to the client. The only problem is that nine times out of ten, the client doesn’t want an obsequious apology, and they certainly don’t want to hear whose fault it is – they want the problem corrected competently and to move on. If you’ve ever had someone hack into your site and replace it with pictures of violent rodents, you’ll understand that this step applies to both sides of the coin. My initial instinct was to demand apologies from every member of the server support team, until I realized that all the time I would insist they spend grovelling at my feet would be better used restoring my site. Focusing on correction, not seeking apologies, was what helped get the site restored in under ten minutes . I’ve found there are a couple of key phrases that can be used in a variety of situations to get things back to good and forward-looking when things go wrong. If you tackle their issue right off the bat with one of these, you can keep yourself from panicking, maintain the appearance of calm, and let common sense prevail: “I am sorry to hear about this, how can I help?” “Thank you for sharing that feedback, what do you see as the next steps?” “I apologize for this inconvenience, why don’t we do this instead?” Sometimes, stuff just happens. We get overworked and make mistakes , or the people we work with get overworked and make mistakes. Technology will fail . Clients will cause issues due to user error. And things that are completely impersonal to you or your work will cause disruptions , distractions , and deletions that can be critical. Such is the nature of life and the nature of the entrepreneurial path. We all need to know how to get it right when things going wrong not only for our success, but also for our peace of mind. How do you get back on track when things go wrong? Here’s to your Entrepreneur’s Journey, Nacie Get your bonus copy of my book “How To Start An Internet Business & Make Your First $1,000 Online” Download Here

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How to Double Your Business in Any Economy

by Paul Joseph July 14, 2011 Featured

For a lot of entrepreneurs all over the world, times are tough. Unemployment is high, prices are high, debt is high, it’s difficult to get financing, and even some of the largest companies haven’t been able to weather the storm. But it’s not all doom and gloom out there. Some companies have actually been thriving through the economic challenges of the past few years. How do they do it? What does it take to not only survive but grow when others are failing? You might think we’re talking about industries that tend to do well in a down economy, like dollar stores or other discount businesses, but you might be surprised at some of the companies that have taken the lemons of this economic climate and turned them into lemonade – premium lemonade! A Shining Example One such company is Blue Fountain Media , a website design, development and online marketing company based in New York City. Far from being a discount service provider, this 5-Star Dun and Bradstreet rated firm produces award winning work (including web design, branding, communications, and all aspects of online marketing) for some very high-end clients, which include the likes of the National Football League, the New York Yankees, O: The Oprah Magazine, Public Broadcasting System (PBS), Proctor & Gamble, and the U.S. Mint, to name a few. In addition to working with larger established companies and institutions, Blue Fountain Media assists startups and not-for-profit organizations in a wide variety of fields and industries, from beauty and fashion to health issues. So how have they done it? “I strongly believe that difficult economic times are the best times to grow your business,” says Gabriel Shaoolian, Blue Fountain Media CEO & founder. “When times are tough, every penny a firm spends is critical. Companies come to us because we have earned a reputation for delivering substantial return on their investment.” Gabriel hits the nail on the head when it comes to how to thrive in any economic climate. Smart buyers – especially business people – are always more concerned with value than price, and that’s never more true than when finances are tight. Just as Gabriel and Blue Fountain Media have done, any entrepreneur can thrive, regardless of the economy, if they can communicate superior value to their clients and potential clients. It’s about giving people more than they expect for their dollar – going above and beyond to provide a product or service that has a higher perceived value than the actual cost. When you can do that, what you’re offering looks like a bargain, whatever the price tag might say. One factor Shaoolian points out as key to his company’s success is his staff. “When your employees take that much pride in the work they do – and feel personally invested in the company – the results are amazing,” says Shaoolian.  “The people who own the company are the people who work here.” What it Takes The key to doubling your business in any economic climate? Provide amazing value and leave your audience with no doubt about that value. How do you do that? Bring in the best people to execute the work, and treat them well enough to want to stay and give your customers their all. The formula isn’t easy, but it’s simple, and if Blue Fountain is any indication of potential results, it’s obviously well worth the effort.

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What Successful Internet Marketers Know (But You Don’t?)

by Paul Joseph July 6, 2011 Featured

Last week, I shared with you in part one of the series, how a personal consulting client of mine, Tom, was struggling with “analysis paralysis”, and that the fear of doing something wrong in his online business endeavors resulted in him doing nothing. My suggestion was that just starting to do something is often the hardest thing, but it is better than doing nothing . And we really just need to make a start . Be sure to read part one before continuing to read this article. Part 1: How To Beat Procrastination When You Don’t Know What To Do Next The concept that everything doesn’t have to be perfect, and you can learn and modify as you go along, was a big relief for Tom. But it appeared that this was not Tom’s only problem as I was soon to discover from the series of questions he started asking me. Do link wheels work? What will happen in the next Google update? Will [insert name] software still be as effective in the next Google update? Is blog commenting still valuable for backlinks? Does email marketing still work? When I started talking to Tom about a proper business strategy, I could sense some boredom with his glazed over look. You see to some people a proper business strategy may not sound “ sexy ” enough. In fact, it may sound too straightforward for some people to think that it is the answer. Tom kept pushing me for “ the secret ” so I finally gave it to him. The Secret To Online Business Success I told Tom to focus on delivering great information , helping people solve their problems and establishing proper relationships with your readers to the point where they really value and respect your opinions. Nothing too fancy. No trickery or exploiting a loophole I found in Google’s algorithm, or a piece of software that “blasts” thousands of blog comments, and no sinister way of convincing people to buy stuff. And this is the big difference between a business strategy and tactics . A business strategy is the bigger picture of what you want to accomplish with your business. I look at it as the things that never go out of fashion. If you follow the above mentioned business strategy, you don’t need to worry about the latest Google algorithm update, linkwheels or if email marketing is dead. You are building a proper sustainable business. You have a long term strategy and I think a lot of Internet marketers are missing that aspect. Tactic can be the things you use to accomplish the strategy. They are short term and can chop and change. They can be important, and using good tactics can certainly help, but without the framework of a business strategy they are useless. If you know what is working now, then sure go ahead and employ some of those tactics. Use them knowing very well that you may need to use something else in the future, but that it is just a means to an end of your bigger goal. It is very easy to get caught up in the next “new thing”. Especially in the Internet marketing space. A lot of “new things” and a lot of products marketed in the Internet marketing space are concerned with tactics. Small little things that may work for a while or push button software that promises thousands of dollars. And I think this lack of strategy is why many people fail in their Internet marketing attempts, a focus or obsession with tactics when there is no bigger framework or business strategy. A common scenario for many an internet marketer could go something like this: Read about a new tactic that promises the world (what a bargain at $37) Purchase new tactical product Implement new tactic and find out that the results are less than what was promised Give up or get distracted by the next new tactic Hands up if that sounds familiar? When I first got involved in Internet marketing, I used to spend a good majority of my time on forums . And while I am an advocate of learning, I must admit it is very easy to get distracted by the next “shiny object” that promises to stuff my pockets full of cash with no effort on my part. And I admit that is how I used to look at my online businesses. Like a “quick cash scheme” type of thing. Not that I ever did anything dishonest, but it was more my mindset towards them, my attitude and energy I put into them. You would never run an offline business like that. You would always have a strategy and bigger picture goal . But for some reason we may not apply this type of thinking to our online businesses. Everything changed when I started to look at my online efforts as proper businesses . When I decided I wanted to have a more sustainable business model, establish proper relationships with my clients, be a respected “authority” in my reader’s eyes for that certain niche and have repeat customers. If you put in the effort to buy a domain name, set up a website, write content, create a product or promote someone else’s, and set up an autoresponder series, then why not start looking at your website as a proper business and not some get rich quick scheme? I am not saying you can’t get rich quickly with a proper business, I am just saying why not also aim for some sustainability . By the end of our consultation I think I may have made some progress with Tom. It took some reassuring that I had not held back any “secrets” to online success though. The Take Home Message The two lessons to take away from these past two posts are firstly “get doing”. That may mean buying a domain name to get started on your online business or creating a product to sell online. There is never a better time than now, seriously you have so much to gain and really nothing to lose. Don’t waste another week or even a day wondering, “What if I…?”. Just do it . And secondly aim big with your online business. Have an idea of exactly what you want it to achieve, set proper business goals and have a proper business strategy in place. With a strong business framework you don’t have to be overly concerned with tactics. Leevi Romanik Get your bonus copy of my book “How To Start An Internet Business & Make Your First $1,000 Online” Download Here

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Why Keeping It Real Is Your Best Selling Tactic

by Paul Joseph June 20, 2011 Featured

Greetings once more fellow entrepreneur, this week I have something quite unique and extraordinary to share. Yesterday, I interviewed Shaune Clarke , and what began as a 45 minute interview spilled into nearly two hours as we took a free fall into the mind of one of the most uniquely gifted entrepreneurs I’ve encountered. Because Shaune shared such a wealth of information, I’ve had to edit the interview into several parts, so today we’re looking at the first part, in which Shaune shares with us his insights for entrepreneurs about creating your own game , the 1/2 step away market , unwarranted sales resistance , and the art of graceful persuasion as it relates to building trust through authenticity and our unique giftedness. Phew! And all this in under 20 minutes! You can just imagine what we covered in two hours! So, let us begin, come and join me at the edge to take a leap into the farthest reaches of the unique genius of Shaune Clarke Creating Your Own Game One of the comments that  people consistently make about Shaune Clarke, is that he’s not like anyone else they’ve met in the business he’s starring in, whether it’s Speaking Training , Copywriting , Internet Marketing , Interviewing or Natural Health . Shaune explains that most people will often compare themselves to competitors and try to compete with them, when really, there’s no reason to do this. Shaune learned from his experience as an extremely successful copywriter, that having something different equates to having something valuable, providing there is a market for it. Shaune says that 95% of the time, there is a market, and there are already people in that market spending money. After Shaune had hired one of the top gun copywriters to write sales copy for him and it flopped, he thought, “You know what? I didn’t like that style of sales copy, I wouldn’t respond well to it, so there must be others who would feel the same.” So he invested time and money into learning about how others wrote sales copy, then set about writing in his own unique style that was more aligned with his own values and preferences. This turned out to be so successful, that within 6 months , he couldn’t keep up the demand for his work and he was asked to train other copywriters. Shaune realized two things through this experience. One was that bringing his unique gifts to his work was extremely valuable and lucrative , and training others to emulate his style would not work either. For his clients in his trainings, learning to find their own unique style and inner giftedness and bring that to their work was going to be far more valuable and lucrative to them as well. The Half A Step Away Market Shaune explains that the market is always changing and evolving, and doing so rapidly. The established players are often not able or willing to adapt or change to the market as it evolves, so when we come into the market with something new, there are clients already in the market who are going to resonate with what we’re offering. He also speaks about the 1/2 step away market , which is the people who are at the very edges of the market. These clients have a problem that needs solving, but there’s currently no one in the industry that has communicated to them in a way that resonates with them, and therefore draws them from the edges of the market into it. Everyday, someone who has not spent money in an industry will begin to invest their money in it. There are people both in your market and right at the edges who will resonate with your unique style and gifts that you bring to your business. Unwarranted Sales Resistance Shaune explains further that all clients will experience something he calls unwarranted sales resistance . This is because all of us have had an experience of spending money before on products and services and not getting our problem solved. This means someone’s previous bad experience is going to be projected onto us when they are considering buying from us. This is unwarranted sales resistance because it has nothing to do with us , it is related to a previous experience our client has had, and it is being projected onto the current situation. Our role as business people is to just be aware of this, and to maintain our certainty of the value and quality of our products and services and communicate this elegantly to our clients. It doesn’t involve pushing or comparing. It’s a matter of understanding that there is an element of risk involved in spending money, and the biggest thing is not to try to sell somebody on our products or services, but to build trust. The Art Of Graceful Persuasion Shaune goes on to say, “We don’t need a sales formula, we need a formula for imbuing authenticity into our work which inherently builds trust .” Shaune is acutely aware that his speaking training clients experience a far greater degree of competence, confidence and authenticity when their presentation is imbued with their own unique gifts. He says, “Speaker training should adapt to you, you should not have to adapt to speaking training.” The more our unique giftedness is allowed to be present on our work, the more authenticity there is to it, and the greater the level of certainty and trust we can build with our clients. “We’re all very good at persuasion when we’re self motivated, like persuading our partner to go to a particular restaurant or holiday location or getting the kids to do their homework,” Shaune explains. But when it comes to exchanging money for goods and services, we can get tangled in an uncomfortable and encumbered selling process, when it really doesn’t have to be like that. The art of graceful persuasion is being aware the combination of unique skills, insights and information that you bring to your business, and using these to bring authenticity to your work. This inherently builds trust with our clients so that they understand that we are going to give them quality goods and services, and they will have their problem solved. Shaune’s speaker training is really a method for gaining a greater depth of understanding and self awareness of your unique giftedness and learning how to communicate this to your clients. This builds trust and moves clients through unwarranted sales resistance gracefully and with understanding and empathy . When he was considering taking on the task of training others to speak, he told his partner, Clarinda, “the world does not need another speaker training, what the world needs is a training that shows people how to bring their authentic self to their work and demonstrate this value to others. ” Luckily for those clients like myself, who were seeking to bring more awareness to our unique combination of skills, insights and information and then learn how to communicate this value to our clients, Shaune has put together exactly this, and the art of graceful persuasion is no longer an enigma. There is, however, a lot more to learn from Shaune, but we’ll have to wait for another article to find out as this one is has reached critical mass for the quantity of insights I can fit into my head in one go! I would love to hear your comments at the end, thanks for watching or reading. Cheers, Neroli. Get your bonus copy of my book “How To Start An Internet Business & Make Your First $1,000 Online” Download Here

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YourStory.in congratulates Wallop Media, one of top 15 finalists at MicroSoft BizSpark India Startup Challenge 2011

by Paul Joseph June 17, 2011 Featured

Wallop Media (previously Reach 360) is a technology focused ad-network that helps agencies succeed by helping their clients succeed. We at YourStory.in congratulate the entire team of Wallop Media for making it to the top 15 finalists at MicroSoft BizSpark India Startup Challenge 2011. Wallop Media has received this recognition for its patent pending technology that converts statics ads into… (Visit Yourstory.in for full news, other content, and much more!)

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Creative consultants – Glitch: The perfect blend of the right brain and the right brew

by Paul Joseph June 9, 2011 Featured

Glitch is one of those places for which every creative guy would trade his left brain in order to work there. Glitch is a creative consultancy that believes in the shock value. People call it brand management, copywriting and marketing but they like to call it, brandalism, copyfighting and mocketing and that is what lets them survive and thrive in this industry. They know their clients, they know… (Visit Yourstory.in for full news, other content, and much more!)

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3 Questions To Ask Yourself Before Starting Your Business

by Paul Joseph June 9, 2011 Featured

A common mistake that young entrepreneurs make is unwittingly starting highly cyclical and highly risky businesses, when it hasn’t been all that long since the Great Recession in the U.S. was declared over by the National Bureau of Economic Research in June 2009. These cyclical, risky businesses operate on the premise that we are going to experience an economic boom or that we are in the midst of one. Instead, the younger entrepreneur must be more traditional with his or her start-up plans . This means that they can’t hope to base a business on marketing cool, cutting-edge products, or towards the consumer market rather than the B2B (business-to-business) market . Or, just as bad, the prospective buyer can live without the product or service comfortably for a prolonged period of time. Sometimes, selling something that is not absolutely necessary is riskier than it was 20 years ago. When the economy turns, buyers may remember and still be scared by the economic hardship we saw in the past several years. I would venture to guess that the Great Recession has forever changed at least this generation of consumer mentality on frivolous spending. Will our buying psyches remain unscathed or will we always be doubtful of the stock market and the volcano that is the U.S. economic system? John Steinbeck would argue the latter: “The bank is something more than men, I tell you. It’s the monster. Men made it, but they can’t control it.” From The Grapes of Wrath (1939) by John Steinbeck, who won the Pulitzer Prize in 1940 and the Nobel Prize for Literature in 1962. The story, as many an AP English student can tell you, focuses on economic and familial hardship during the Great Depression told through a poor, victim-of-circumstance farming family from Oklahoma. If the prior years of economic hardship have prolonged perverse effects on the buyer’s mentality, how does this affect the younger aspiring (or any age for that matter) entrepreneur choosing which business to start? An entrepreneur searching for the “next huge thing,” or just looking for a business to start, must ask these three questions to help determine the right path. 1) How Much Do Companies Feel That They Need My Service Right Now? You may feel as if everybody needs your product and you’re probably correct, however it makes the sale a lot easier when your target market feels that they can put you off for 60+ days and still not feel pressed to buy. When choosing which business to start, remember that the more urgent your target market’s needs are (their perception), the higher your success probability will prove . Through KAS Write I sell marketing outsourcing to small business to help them put off hiring a full-time employee, who is just as expensive and half as effective. Even though I think that in many situations this could help lower sales force costs, I wouldn’t swap the entire kaswrite.com businesses for the sales staffing aspect of KAS , because finding a new employee usually can’t wait, but the website and its marketing can hold off another day. 2) If You’re Selling Consumer Services Through The Web, How Set Is That Consumer On The “Big Guys”? B2C (business-to-consumer) marketing is done via repetition, repetition and more repetition. You have to have your product or service right in front of the buyers’ faces all day long, or you’re not going to succeed in gaining their respect as a business and their trust in your ability to deliver. For instance, if you open an online travel company or a stock trading platform, you must now compete directly with Expedia and E-Trade . I would have gotten crushed years ago if I had to rely on stealing the clients of Heidrick and Struggles . I don’t think a consumer services web-based start-up is the best idea for the aspiring entrepreneur for two reasons: When Internet businesses can no longer afford PPC Google Advertising , that industry has become ironically crowded, and you’re going to find yourself drowned in expenses with no branding traction. Also, Internet competitors never really go away, and they all have tremendously well programmed websites. Most Internet companies that have SEO real estate are not going anywhere. SEO real estate is forever, nobody just walks away from it, and you can only take up 10% – 20% of the front page of various Google results. 3) Are You Starting This Business For Right Now Or For Years From Now? A start-up is not like buying a U.S. Treasury bond. If you sit around waiting for certain economic conditions to happen before your idea can be really viable, you will go broke staring at your stopwatch. Businesses have to be set up with a sense of urgency. You need to focus on businesses that you can somehow monetize right now. It’s too risky to base your company’s success on external economic conditions. If you want, have a suite of products just like a hedge fund manager would have a portfolio of stocks, etc. World leaders have teams of the brightest, most educated economic advisors and still these individuals can’t predict what is going to happen. After the economic hardship our country (and the majority of the world) has been through, it’s even more naive and egotistical to think that you have a particular market pinpointed at a future date in time. Diversify and offer some services that may be low-hanging fruit until your economic prediction comes true. If you’re an entrepreneur, you can think of something. Looking back ten years from now, will young entrepreneurs heed the above advice regarding sticking only to the necessities that can be monetized ASAP? Or will they see mirages of success in starting high-risk, high-reward cyclical business after the Great Recession? After all, it was less than a year and a half ago when CNN Money’s Chris Isidore came out with the special report : “The Great Recession: Economists generally agree this is the worst economic downturn since the Great Depression, but they say despite pain, another depression isn’t likely.” To learn more about start-ups, take a look at the “Two Mistakes That Young Entrepreneurs Make When Opening A Business” video. Ken Sundheim Get your bonus copy of my book “How To Start An Internet Business & Make Your First $1,000 Online” Download Here

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How To Craft Your Unique Selling Proposition (USP)

by Paul Joseph May 18, 2011 Featured

In “The Social Network”, the movie based on Facebook’s meteoric rise to prominence, my favorite line is when the young college students sit around a Harvard dorm talking about how fast their idea took off. FaceMash had just been coded, and the first few emails went out to friends. The hero’s dorm mates ask, “How many people are you going to tell?” And he replies: “The really important question is: How many people will THEY tell ?” One of the key features to branding and positioning yourself in today’s attention economy is to make yourself (and your business) WORTH RECOMMENDING. How To Become ‘Worth Recommending’? One way is to be the very best at everything you do. Another is to be obsessive about delivering value – all the time. And have a story that spreads – often one that is tied to your purpose. Watch this powerful video presentation at TEDtalk by Simon Sinek called “How Great Leaders Inspire Action”. It’s about the Golden Circle, and finding your WHY…a simple, effective way to get your prospects eager to do business with you . Once you’ve reached this stage, one other thing matters. You’ve got to give your eager, interested prospects a COMPELLING REASON why they should buy from you, rather than anyone else. And that means positioning and defining yourself in a unique way that sets you apart from the competition. In other words, you need a USP (Unique Selling Proposition) . Why Should Customers Buy From You? The vast majority of businesses do not have a good, compelling or unique reason. Understand that this differentiation should confer an advantage from the perspective of the BUYER. Saying you’ve been in business since 1932 isn’t really a benefit that’s immediately perceived – unless you can translate that into a benefit, as in: “Tailors for well dressed gentlemen since 1932. Our skilled designers have always been on top of current trends.” The message to grab here is that conveying your uniqueness to your prospects involves a degree of EDUCATING them about yourself , your business and what you do to benefit them. Without the information, they will hesitate to make a buying decision. When they see all the facts, they’ll see the reason why what you’re offering is a wise buy. Rolex Watches And Internet Marketing Many years ago, I saw a magazine ad for a Rolex . In great detail, the ad explained what went on “beneath the dial” with beautiful pictures showing dozens of interlocking ratchets, with wheels within wheels. Each tiny, perfectly handcrafted element was responsible for a critical function. They all integrated perfectly, worked in synchronicity, coordinated wonderfully. How did prospective buyers know all that? Because marketers TOLD THEM the story. Explained how their watches worked. Highlighted the benefit from such precision technology so that prospects were convinced that they wanted to own a Rolex, a masterpiece based on such technological excellence. Schlitz beer ramped up from #5 in the U.S. market to capture the #1 slot after a skilled copywriter named Claude Hopkins decided to tell the story of how exactly they brewed beer . Strangely enough, the story was NOT unique. All beer manufacturers use nearly the identical process. Hopkins was the first to tell the story. That was unique. No one else was doing it. When Schlitz did, they acquired top-of-mind awareness – and business boomed. Domino’s Pizza entered a marketplace that was already dominated by Pizza Hut , but differentiated their offering by promising “Hot, Fresh Pizza, delivered at home within 30 minutes – or it’s FREE!” That’s a benefit powerfully denominated in terms that appeal to the buyer, who sees a tangible advantage or benefit from choosing Domino over any other competing brand. FedEx was launched on the promise of “When It Absolutely, Positively Has To Be There Overnight” – and they came to attain a near monopoly position in the business courier market. That’s the target audience who values speedy and prompt delivery of mission-critical documents. FedEx built a huge business on the back of that compelling promise, and by consistently delivering on it. How To Devise Your USP? More often than not, your USP evolves from how your market (if you already have customers) defines and perceives you. So it helps to ask your clients through a short survey . Find out why they bought from you. What made them choose you over other competitors? Offer them a range of choices to pick from, in case they can’t clearly define a reason. In my own online information business, when I surveyed my buyers, I discovered (with a bit of surprise) that the single biggest reason people bought my infoproducts was because they were happy that a part of their purchase price was helping a child receive a life-saving heart operation . While that definitely was something unique about my business model, I hadn’t highlighted it earlier, because I thought people would be more concerned mainly about the value in business terms that they were getting from my products. After this survey, I realized what mattered more to my clients. So I bumped up this angle, telegraphed it more clearly, and have attracted clients who are even more loyal than the ones I had before! On my website at www.DrMani.com you’ll find this: “Dr.Mani Sivasubramanian is a heart surgeon and Internet infopreneur using his information business to fund heart surgery for under-privileged children.” Not all of the benefits your USP statement focus on will be direct and visible. Others may be more intangible and subtle. They may appeal instead to deeper feelings and emotions, desires and dreams . Think of how your product or service may be of value to your market, and come up with a statement that encapsulates that advantage. Simpler (or more complex) Cheaper (or more expensive) Ubiquitous (or exclusive) Advanced (or basic) Available in a wide range (or limited choice) Fastest Easiest Longest track record Celebrity endorsement …and so on. Another approach is to focus on your product or service, and answer questions about it: What does your product do? Who benefits from it? What is the biggest benefit they’ll get from it? How can you prove your claim? How will prospects perceive your benefit, as compared to competitors? Drafting Your USP Statement The key to a USP is that it should be brief, yet complete – and highlight the points that make your business unique in the eyes of your marketplace. It also should have three key components: a benefit that is easily perceived by your customer a statement that is memorable, catchy and to the point believability Drafting a good ‘Unique Selling Proposition’ may take many attempts. The process can last for weeks, if not months, before you get it right. Your USP, when it is done, should convey a positive feeling about your company and business, avoid defining your offering as a commodity, and focus on a promise of emotional gratification. Once you have a working statement, make sure it is visible and communicated everywhere. Put it into your marketing message, your website, within your information products, in your email communications and in all other channels through which you connect with your audience. There’s a lot more to crafting your USP, and there are comprehensive guides and books written on the subject. One that I highly recommend that you read is by my mentor, Jay Abraham . It’s titled “How To Create A Unique Selling Proposition”. This article you’ve just read is itself a modified excerpt from my infopreneur mentoring program in which we delve deeper into other elements of positioning your business as ‘special’ and ‘unique’ in a remarkable way. To learn more about it, please contact me. These are three month sessions held thrice every year, during which I guide Internet entrepreneurs through some of the core components of building a business that lasts and thrives – by basing it upon a meaningful purpose that’s fired by your own passion. Dr. Mani Get your bonus copy of my book “How To Start An Internet Business & Make Your First $1,000 Online” Download Here

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How To Know If Your Niche Has Enough Demand To Be Profitable

by Paul Joseph March 30, 2011 Featured

I created my first infoproduct way back in 1997. It was for a very small and specialized niche. Since then, that little ebook has sold over SEVEN HUNDRED copies. Even today, it sells a few every month – with no effort at all. That didn’t happen because I was smart – but because I was lucky . Very lucky. Intuitively I had picked a product that was in high demand by the target audience. One they simply had to have because it offered the solution to a pressing problem that couldn’t be solved in any other way. Few information marketers today have the luxury of taking such a chance with their product creation, especially now when over-looked niches with little competition are almost non-existent. More than ever before, anyone venturing into a new niche must be able to do one thing accurately and well in order to succeed. Infopreneurs Need To Follow Demand In another post, I wrote about the link between passion and entrepreneurial success . I explained how pursuing my passion for writing led to developing an information business that’s built on creating content and presenting information in a format that is valuable and useful to my clients. If you read that article, it might give the impression that all one needs in order to become successful is to tap into your own passion, and then jump right in to build a business around it. But that approach won’t work every time. In fact, it may well be risky and dangerous to try that. Because while it may be exciting and fun (at least for a while), blindly chasing your passion is not a formula for high achievement – unless it also meets one other criterion. You must learn to correctly identify desire and assess demand. Every entrepreneur must learn to do this well. No matter how passionate you are about it, no matter what niche you plan to enter, what product or service you plan to create, what offer or price you are thinking about, your idea must first pass the acid test – which is the answer to this question: Who Cares About It? There are three possible answers. 1. Nobody – in which case, you probably don’t have a market or a viable business that can be launched around it. 2. A few people – which means you’ll have to take a closer look to see if that alone is enough to give you a chance at building something of value. 3. A lot of people who are eager to buy – which is the ideal substrate to build a business upon and succeed massively, quickly and easily. You want a hungry crowd of prospective buyers who are eagerly, even desperately seeking to resolve a problem that you have the solution for – and are able and willing to spend their money buying that solution from you. In my first infoproduct venture, this happy situation existed quite serendipitously. So I succeeded at it. Today, any new venture I embark upon follows a period of analysis and research to find out whether or not my passion has an echo in the hearts and minds of my target audience. How To Know Who Cares? Is there a way to find out if demand exists, and if there is enough desire for what you are offering your target market? Yes. And the good news is that there are repeatable processes you can adopt to carry out this research in your own business. Here are three ways to find out: 1. Ask – Conducting surveys or focus groups is a time-tested approach to evaluating the needs of a potential market. If you have a database of prospects like an email list or readership of your blog or past customers, you could poll them to see if enough interest exists in a product or service you plan to launch. 2. Observe – If you’re new to a niche, or don’t have the resources available to conduct complex surveys, you may get the same results from careful and analytical observation of how people behave. What do they read, watch and talk about? What websites, blogs and content do they consume? What do they buy and from whom? How much do they pay for it? Why? The answers can be insightful. 3. Research – You can add more information to your analysis by conducting formal research into the psychographics of your ideal market as well. Industry reports and trend analysis can indicate the direction a market is moving in. Major shifts can be sensed well in advance if you can draw intelligent inferences from data that’s freely available online. But even the best study will not be able to tell you conclusively how things will turn out. You still have to take a leap of faith, make a judgment call and trust your gut instinct to lead you along the right path. As you do this more often and gain experience from past mistakes, you’ll grow more comfortable making these choices after a study of the ground realities. Is there a way to make this a little easier? Maybe. I’ll share some questions that I ask myself (and find answers to) before making a decision about whether or not to go ahead with a plan or project. Who Are Your Ideal Prospects? As amazing as it may seem, the vast majority of online entrepreneurs, including some who run very profitable businesses, will be hard pressed to clearly define who their ideal prospects are. I used to function on this level for many years, until a mentor taught me the vital importance of getting to know my audience better. The steps outlined below helped enhance the value I’m now able to provide customers in my information business – because it helps understand their needs better. It will help you do the same. Who Needs What You’re Selling? The simple answer is: Anyone who isn’t yet at the point to which your product or service can take them – but wants to be there. That’s a broad and very generic answer which only serves as a starting point. As you dig deeper into the following steps to better understand your ideal prospect, you’ll uncover more information including the demographic and psychologic profile of your best customers. Here are some questions to get you started on your research: What kind of buyer does your business target? What age and gender are they? Which geographical area are they from? Where do they work, and what do they do at their job? How much do they earn? What is their level of education? Where do they hang out and socialize? What kind of things do they read, watch or listen to frequently? These are just some of the questions that will help you understand the mindset, attitudes and environment in which your prospects currently exist. And to do a great job of delivering the right kind of value to your customers, you need to know even more. What problems keep them awake at night? What dreams do they have for the future? What things are they running away from in their lives? What things are they running towards? You must be able to get into their minds, and understand the way they think and feel about things – including your product or service. That is the key to identifying the reasons why they may (or may not) want to buy from you… and in turn, this knowledge will guard you against making the wrong choices about which niche to enter and dominate. When you’re armed with this information, you too will be able to set up an information business in a tiny niche and have it bring in a steady income over many years – because you’ll be serving a market that desires your product, and wants it badly enough to spend money on it. Who Does NOT Need You? The old adage is just as true of business as of life: “He who tries to please all, pleases none!” That’s why it is just as important to find out who is NOT your prospect , as it is to identify your ideal prospects. There are two reasons for this. 1. You avoid wasting marketing dollars and precious time or energy going after the wrong audience. 2. You can tweak or modify your offer to become desirable to this audience if you can identify WHY they are not interested. So What Really Matters – Passion or Market Demand? Both matter. Equally. One without the other will make you under-perform. That’s what my own experience working on an information business for many years has taught. In an ideal world, you will be able to link up your passion to an existing need around your business , and then use that positive energy to build and grow your venture, effortlessly getting past all hurdles and obstacles to succeed. And while there are some business coaches who argue that passion doesn’t quite matter if you have picked the right market, I tend to disagree. True, you may build a profitable venture that’s based purely on market demand. But in the end, if you are engaged upon something that you can’t put your heart into, then everything that you do becomes a chore rather than a joy. What do you think? Go on and share your thoughts in the comments below Dr Mani Get your bonus copy of my book “How To Start An Internet Business & Make Your First $1,000 Online” Download Here

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